Managed Software Solutions

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Saviance undertakes turnkey management of IT function for its customers. This management relates to:

  • Regular support and maintenance of the systems
  • Continuous improvement (involving re engineering) of the systems
  • New systems/applications development
  • Monitoring and follow up on achieving targeted SLA’s

The services may relate to any/diverse stages of maturity levels of the IT function of the customer organization. In some cases the customers seek us out at the time of implementing enterprise wide new systems implementation. In such cases we undertake constant review of the systems being designed (already designed) and support the development agency in modifying the developed systems and introducing these at the ground levels Such introduction covers training the users in the designed systems and facilitating them in the pilot implementation before going in for Big Bang implementation.

 

In some other cases, the customer transfers its entire IT function to Saviance. We undergo a knowledge transfer stage . Thereafter we  review and assess the work load of each staff, build up SLA’s and escalation matrix , prepare technical documentation and thereafter organize and report progress on planned activities on a weekly, monthly basis. Our customers have found this service of exceptional value as they are able to:

    • Introduce efficient work practices
    • Get a high level of throughput from their staff
    • Ensure that their applications architecture is optimal and yields efficient  results

We also provide outsourced support – where Saviance acts as an extended arm of the customers IT function. Our software professionals work under the guidance and supervision of the customer’s PM and our role is limited to:

    • Assigning right skilled staff
    • Providing hardware and infrastructure support
    • Ensuring that the assigned staff works as per the guidance and instructions of the customer

Customers off load their short term peak loads to us. Number of times the customers prefer our resources rather than hiring them on their payroll (especially US based customers  due to price advantages).


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